Mission Statement

Sherlock Heating & Air Conditioning is your heating and air conditioning service specialist, serving North County and the San Diego area.  Sherlock Heating & Air Conditioning is committed to our philosophy of providing outstanding, prompt and quality service to a quickly expanding following of loyal and satisfied customers.  Don’t take our word for it, check out our 5 star reviews on yelp, kudzu.com and google places.

If you have an installation or repair, we can save you money. Unlike many of our competitors, we charge by the job rather than by the hour. That means – NO SURPRISES!

Our offices are open Monday to Friday from 8:00am to 5:00PM.

 

MISSION STATEMENT

  • We will be the premier service company in our market area.
  • We will provide the very best customer service by training and empowering our employees to satisfy our valued customers without compromise.
  • We will grow our company as much as possible  through continued implementation of technology, training, and  innovation, governed only by financial restraints and the ability to  maintain the highest level of customer service and satisfaction, and  employee moral.
  • We will employ only those individuals who share our  commitment to provide the very best customer service, who desire to  improve their lives through continuous learning and the opportunities we  offer.
  • We will operate our business with impeccable integrityin our dealings with customers, employees, code officials, and suppliers.

CODE OF ETHICS FOR SHERLOCK HEATING & AIR, INC

At Sherlock Heating & Air, Inc. we, and all our employees, subscribe to the following Code of Ethics:

For Our Customers, we pledge to:

  • Deliver more than we promised to our customers by adding valuable services.
  • Perform our work that either meets or exceeds technical codes.
  • Explore each situation with detailed sufficiency and gather facts to  better ascertain what the problem is, how to provide solutions, what  kind of assistance is needed, and see what benefits are available to our  customers through our service and technical recommendations.
  • Respect the customer’s home and property and make sure the home or office is as clean as it was before our workers entered it.
  • Serve all of our customers with the highest integrity, objectivity and competence.