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The Key to Finding a Reputable HVAC Contractor

The Key to Finding a Reputable HVAC ContractorThe search for a great HVAC contractor for your home can seem daunting, but it’s pretty simple once you know what to look for. We understand the need for proper heating, cooling, and other needs, which is why we’ve come up with a few simple questions for you to ask:

Do the Contractors Keep Up with Industry Knowledge?

We’re not talking about basic industry knowledge — they all have that. What you need to check on is how well the company keeps up with changes in technology and techniques.

What Does Their BBB Listing Look Like?

The first thing you can check out about a company on the Better Business Bureau website is their rating. This is a great indication of how they conduct business. But, also pay attention to any customer complaints and how those were handled.

Are They Properly Licensed and Bonded?

The industry is full of rules and regulations that must be followed in order for an HVAC company to remain in operation. Proof of proper licensing and bonding is always available upon request to ensure that you’re working with a reputable organization.

What Do Their Referrals Say About Them?

First and foremost, you want to obtain a random sampling by choosing a letter or two from the alphabet and asking to see referrals where the last name match those letters. Then, reach out to these people and ask about their experiences in terms of time completion, quality, and other service details.

Is Their Contract All-Inclusive?

When the time comes to employ an HVAC contractor for any job on your home, you want to make sure that the contract covers a variety of information. You’ll obviously want a company to provide a cost and timeframe for completion, but you also need to know how they’ll handle problems that may arise.

For more expert advice on selecting an HVAC contractor for your home, or any other home comfort questions, reach out to the incredible professionals at Sherlock Heating & Air Conditioning. We’ve been making homeowners happy in the North San Diego area with more than 100 years of combined experience.

Our goal is to help educate our customers in the greater San Diego and San Marcos, California area about energy and home comfort issues (specific to HVAC systems).

Credit/Copyright Attribution: “PeteLinforth/Pixabay”

You Should Expect Good Customer Service From Your HVAC Pro

You Should Expect Good Customer Service From Your HVAC ProWhen hiring a heating and cooling contractor, you want to know you’re receiving the best possible level of customer service and care. Good HVAC companies know there’s more to a successful client interaction than knowing how to install, repair, and maintain heating and cooling equipment. Here are a few qualities you should look for when hiring an HVAC professional:

  • Communication skills – Good HVAC contractors address you by your proper name and title when they greet and interact with you. They do this whether they are communicating verbally or in writing. When on the job, they use your name as appropriate when speaking with you. They are mindful of their tone and language, and use courtesies like “apologies” and “thank you” when necessary. Once your initial issue is resolved, they ask if there is anything else they can help you with.
  • Honesty – Your contractor is transparent. Once your problem has been assessed, he or she tells you what they can and can’t do to fix it. They let you know exactly how they plan to resolve the issue, what you should expect, and you will need any follow-up visits. If they are unable to repair the problem, they are honest enough to tell you.
  • Empathy – A customer-focused technician will allow you to vent about your issue without interrupting. He or she makes an effort to put themselves in your shoes to better understand the situation from your point of view.
  • Efficiency – Your HVAC technician is skilled and knowledgeable. He or she knows how to fix your issue, and is committed to resolving it in the most efficient way possible. A great technician’s goal is to get the job done right, the first time.
  • Commitment to delivering value – The best HVAC contractors strive to add extra value to their customer interactions. They understand your needs and offer value-added solutions to save you money.

Make sure you’re getting the best HVAC customer service for your heating and cooling maintenance and repair. Contact Sherlock Heating & Air Conditioning, Inc. today.

Our goal is to help educate our customers in the greater San Diego and San Marcos, California area about energy and home comfort issues (specific to HVAC systems).

Credit/Copyright Attribution: “Patrimonio-designs-ltd/Shutterstock”