Hvac Professional - Blog Posts by Tag

You Should Expect Good Customer Service From Your HVAC Pro

You Should Expect Good Customer Service From Your HVAC ProWhen hiring a heating and cooling contractor, you want to know you’re receiving the best possible level of customer service and care. Good HVAC companies know there’s more to a successful client interaction than knowing how to install, repair, and maintain heating and cooling equipment. Here are a few qualities you should look for when hiring an HVAC professional:

  • Communication skills – Good HVAC contractors address you by your proper name and title when they greet and interact with you. They do this whether they are communicating verbally or in writing. When on the job, they use your name as appropriate when speaking with you. They are mindful of their tone and language, and use courtesies like “apologies” and “thank you” when necessary. Once your initial issue is resolved, they ask if there is anything else they can help you with.
  • Honesty – Your contractor is transparent. Once your problem has been assessed, he or she tells you what they can and can’t do to fix it. They let you know exactly how they plan to resolve the issue, what you should expect, and you will need any follow-up visits. If they are unable to repair the problem, they are honest enough to tell you.
  • Empathy – A customer-focused technician will allow you to vent about your issue without interrupting. He or she makes an effort to put themselves in your shoes to better understand the situation from your point of view.
  • Efficiency – Your HVAC technician is skilled and knowledgeable. He or she knows how to fix your issue, and is committed to resolving it in the most efficient way possible. A great technician’s goal is to get the job done right, the first time.
  • Commitment to delivering value – The best HVAC contractors strive to add extra value to their customer interactions. They understand your needs and offer value-added solutions to save you money.

Make sure you’re getting the best HVAC customer service for your heating and cooling maintenance and repair. Contact Sherlock Heating & Air Conditioning, Inc. today.

Our goal is to help educate our customers in the greater San Diego and San Marcos, California area about energy and home comfort issues (specific to HVAC systems).

Credit/Copyright Attribution: “Patrimonio-designs-ltd/Shutterstock”

Common Ductwork Obstructions That Can Wreak Havoc on HVAC Efficiency

Common Ductwork Obstructions That Can Wreak Havoc on HVAC EfficiencyHeating and cooling bills make up a significant portion of a household budget, and you don’t want to spend any more money on it than you have to. Sometimes, obstructions in your ductwork can negatively affect your HVAC system’s efficiency. Here are some of the most common ductwork obstructions, and what you can do about them. Continue reading “Common Ductwork Obstructions That Can Wreak Havoc on HVAC Efficiency” »

Tackle A/C Maintenance Before the Warm California Summer Hits

Tackle A/C Maintenance Before the Warm California Summer HitsSummer’s right around the corner, and now’s the time to make sure your air conditioner is up to the all-important task of keeping you cool through the sweltering days ahead. Here are some basic A/C maintenance tasks that you should perform before you flip the switch and chill out in the months ahead. Continue reading “Tackle A/C Maintenance Before the Warm California Summer Hits” »

Are Your Ducts In A Tangled Mess? Time To Evaluate Your Ductwork Design

Are Your Ducts In A Tangled Mess? Time To Evaluate Your Ductwork DesignThe importance of good ductwork design can not be overstated. In addition to carrying the responsibility of balanced airflow, good ductwork design is vital for year-round energy savings and lightening the load on your HVAC system to reduce wear. Use these tips to streamline your ducts for lasting comfort and savings.  Continue reading “Are Your Ducts In A Tangled Mess? Time To Evaluate Your Ductwork Design” »

Don’t Just Schedule HVAC Maintenance, Invest In A Protection Plan

Don't Just Schedule HVAC Maintenance, Invest In A Protection PlanEvery homeowner in the San Diego area knows how important it is to take care of the HVAC system in order to keep it running at optimum levels. Scheduling regular maintenance is necessary but one of the safest ways to ensure efficiency and dependability is to invest in a protection plan. Problems can occur on the best-kept systems and having a plan provides high-priority quality service when problems do arise. Many companies offer HVAC protection plans, however, when choosing a plan look for these important features: Continue reading “Don’t Just Schedule HVAC Maintenance, Invest In A Protection Plan” »

Airflow And Refrigerant — 2 Key Factors For Successful HVAC Maintenance

Airflow And Refrigerant -- 2 Key Factors For Successful HVAC MaintenanceIf your air conditioner isn’t cooling as well as it used to, or if you have hot and cold spots in your home, professional HVAC maintenance might be in order to keep your home comfortable, help control humidity and get years of reliable service from your system. Continue reading “Airflow And Refrigerant — 2 Key Factors For Successful HVAC Maintenance” »

That HVAC Contractor Seems Like A Nice Guy, But Is He Qualified?

That HVAC Contractor Seems Like A Nice Guy, But Is He Qualified?When hiring an HVAC contractor, you want to be sure you go with a qualified professional. Your home’s HVAC system represents a significant investment, and whether you are buying a new system or having your old one repaired, you want someone who will do the job right the first time. Continue reading “That HVAC Contractor Seems Like A Nice Guy, But Is He Qualified?” »